Shipping Policy

Fermentolab Shipping & Return Policy

Our goal is to ensure a seamless and transparent shipping process, so you can enjoy our artisanal pizza bases with confidence. Below are the details of our shipping and return policy.

SHIPPING RANGE

Countries: We currently ship within the United Kingdom.
Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

Within the United Kingdom: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are prepared and shipped within 24 to 48 hours, Monday to Friday.
Last Order Time: 14:00 GMT (Greenwich Mean Time) UK.
Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

Estimated Delivery Time: 2 to 3 business days within the UK.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

TOTAL DELIVERY TIME

Total Delivery Time: Orders typically arrive within 4 to 5 business days, including both processing and transit time.

SHIPPING PROCESS

Reliable Courier Services: We ship via Evri and DPD to ensure fast and safe delivery.
Freshness Guarantee: Our pizza bases are packed securely to preserve freshness and quality.
Eco-Friendly Packaging: We use sustainable materials to minimize our environmental footprint.

TRACKING INSTRUCTIONS

Tracking Information: Once your order is shipped, you will receive an email with tracking details, including the name of the courier and your tracking number.
Track Your Order: Use our tracking portal to check your order status HERE.
Questions? Our support team is available to assist you with any tracking concerns.

RETURN & SATISFACTION GUARANTEE

We are committed to ensuring your satisfaction. If you're not happy with your purchase, we offer a 100% Satisfaction Guarantee with free returns and refunds.

WHEN CAN YOU REQUEST A RETURN OR REFUND?

✅ If the product arrives damaged or defective.
✅ If the wrong item is received.
✅ Even if you simply don’t like the taste!

HOW DOES IT WORK?

Contact Us: Email us at info@fermentolab.com within 30 days of receiving your order.
No Hassle, No Cost: We will arrange a free return or full refund, no questions asked.
Fast Resolution: Refunds are processed within 5-7 business days to your original payment method.